Protecting Your Data Is Our Responsibility
This policy clearly explains how your personal information is collected, used, and kept secure on the hv77 platform.
This privacy policy ("Policy") applies to the hv77 platform and its related services. By creating an account or using the platform, you agree to the terms described below. Please read this policy carefully.
hv77 believes that user privacy is a fundamental right. We are committed to creating a safe, transparent, and trustworthy digital environment for Bangladeshi players. Through this policy, we want to let you know why your information is collected, how it is stored, and what rights you have.
How We Collect Information
To improve your experience on the hv77 platform and ensure a safe gaming environment, we may collect the types of information listed below.
1.1 Information You Provide Directly
Information you provide yourself when registering an account or using our services includes:
- Full name and date of birth
- Email address and mobile number
- Payment information (bKash, Nagad, Rocket, Upay account numbers)
- National ID or passport information for identity verification
- Messages sent when contacting the support team
1.2 Automatically Collected Information
Information that may be collected automatically when you use the platform:
- IP address and device type
- Browser type and version
- Browsing behavior and preferences on the platform
- Session duration and login history
- Transaction and gaming activity logs
1.3 Cookies & Tracking
The hv77 website uses cookies and similar technologies to help improve your browsing experience. Through cookies, we can remember your preferences and monitor site performance. You may disable cookies from your browser settings if you wish, but this may limit some services.
1.4 Third-Party Sources
In some cases we may receive information from legitimate third-party sources, such as identity verification agencies or payment processors. This information is used solely for the purpose of securing your account and preventing fraud.
Purpose of Using Information
hv77 uses collected information only for specific and legitimate purposes. Your information will not be used for any purpose other than those listed below.
- Account creation, verification, and management — to confirm your identity and ensure secure login.
- Processing financial transactions — to complete deposits and withdrawals via bKash, Nagad, Rocket, and Upay.
- Providing customer support — to resolve your issues via live chat and email.
- Security and fraud prevention — to detect unauthorized access and fraudulent activity.
- Responsible gaming compliance — to assist with age verification (21+) and help prevent addiction risks.
- Platform improvement — to analyze user experience and raise service quality.
- Marketing communications — to send relevant offers and promotional information, subject to your consent.
- Meeting legal and regulatory obligations — to fulfill applicable legal responsibilities.
Data Protection Measures
hv77 has implemented industry-standard technical and organizational measures to protect your personal information.
SSL Encryption
All data transfers are secured with 256-bit SSL encryption. Every piece of information sent from your browser to our servers remains encrypted, fully protected from third-party interception.
Secure Data Storage
Your information is stored on secure and protected servers. Sensitive data such as passwords is stored in hashed and salted form so it is never directly readable.
Access Controls
Access to your information is restricted to authorized personnel only. Every access is logged and monitored through regular security audits.
Fraud Detection
Unusual activity is detected through automated monitoring systems. Suspicious transactions or login attempts are immediately blocked and you are alerted.
Regular Security Testing
Our platform undergoes regular security audits. When vulnerabilities are identified, they are resolved quickly to keep user data protected at all times.
Staff Training
All our staff receive regular training on data protection. Strict codes of conduct are followed when handling personal information, and any breach is met with strict action.
Data Sharing Policy
hv77 never sells your personal information to third parties for commercial purposes. However, sharing information may be necessary in certain circumstances.
4.1 Service Provider Partners
Limited information may be shared with selected third parties to ensure essential services such as payment processing (bKash, Nagad, Rocket, Upay), technical support, and customer service. These partners operate under strict confidentiality agreements and may use your information only for the specified purpose.
4.2 Legal Authorities
Where there is a legal obligation or a valid court order, relevant information may be provided to the appropriate authorities. In such cases we follow a policy of providing the minimum necessary information.
4.3 Fraud and Crime Prevention
If money laundering, fraud, or any other criminal activity is detected, the relevant information may be passed to the appropriate authorities. hv77 takes a firm stance against financial crime and follows a zero-tolerance policy in this regard.
Data Retention Period
hv77 retains your information only for as long as necessary or legally required.
- Account information: Retained while the account is active and for a defined period after it is closed.
- Financial transaction records: Retained for an extended period in accordance with legal requirements.
- Communication records: Support-related communications are kept for a reasonable period after resolution.
- Marketing data: Related data is deleted as soon as you unsubscribe.
- Technical logs: Retained for a limited period for security monitoring, then automatically deleted.
Your Rights
As a user of the hv77 platform, you have the following rights regarding your personal information.
Right of Access
You may request at any time to know what information we hold about you. We will provide that information within a reasonable time.
Right to Rectification
If any of your information is inaccurate or incomplete, you may request a correction. We will ensure the correction is made as quickly as possible.
Right to Erasure
In certain circumstances you may request that your information be deleted. However, some information may need to be retained due to legal obligations.
Right to Object to Processing
You may object at any time to your information being used for marketing purposes. We will stop that processing as soon as we receive your request.
Right to Data Portability
You may request your information in a structured, commonly used format. This helps you keep control of your own data.
Right to Withdraw Consent
You may withdraw your consent at any time for any data processing carried out on the basis of consent. This will not affect the lawfulness of processing carried out before the withdrawal.
To exercise any of the rights listed above, please contact our support team. We will process your request free of charge and within a reasonable time.
Age Restrictions & Protection
7.1 Age Requirement
hv77 services are only for individuals aged 21 or older. We do not knowingly collect any personal information from minors.
7.2 Identifying Minors
If we become aware that a minor has provided information, we will immediately delete that information and close the associated account. If a guardian suspects their child has registered on our platform, please notify our support team without delay.
We follow an age verification process for every account and remain vigilant at all times to ensure responsible gaming.
International Data Transfers
Your information may be stored or processed on servers outside Bangladesh. In such cases we ensure that international-standard protection measures are maintained. Transferred data is protected to the same standard as set out in this privacy policy.
Our international partners operate under strict data protection agreements. They are not permitted to use your information for any purpose other than the one specified.
Policy Changes & Updates
9.1 Notice of Changes
hv77 may update this privacy policy from time to time. If any significant changes are made, we will notify you in advance by email or through a notice on the platform.
9.2 Latest Version
The latest version will always be available on this page. The date of the change will be noted at the top of the page. Continued use of the platform after any change will be considered acceptance of the new policy.
9.3 Right to Object
If you have any objection to the new policy, please let our support team know before the change takes effect. We will do our best to address your concerns.
Third-Party Services & Limitations
The hv77 platform works with payment gateways and game providers. These third parties have their own privacy policies, and their own policies will apply when using their services.
Game providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi, and PG Soft follow their own data processing policies. hv77 is not responsible for the privacy practices of these third parties.
We advise you to read the privacy policy of any third-party service before using it.
Contact Us
If you have any questions about this privacy policy or your personal information, please contact our dedicated support team.